Statera Labs' exchange policy is very simple, flexible, and in accordance with the Consumer Defense Code. We accept returns for any reason within seven (07) calendar days of receiving your order, and exchanges within 30 days. Furthermore, the shipping cost for the first exchange or product return is on us.
Returns for Product Defects:
- For cases of defects, you have up to 30 calendar days after receipt to request a return. Please contact us via email at sac@stateralabs.com.br or contato@stateralabs.com.br to request the cancellation. We will send you a postage code to facilitate the process.
- The merchandise must be returned in its original packaging, in perfect condition, accompanied by the original receipt, the first copy of the invoice or DANFE, with the justification for the return on the back.
- Returned products must have original tags and seals intact, without damage, signs of use, washing, or modification.
- After a quality analysis, which may take up to 5 business days, you will be notified about the refund process.
Product Exchange:
- For exchanges, the request must be made within 7 calendar days after receiving the order. Please contact us via email (contato@stateralabs.com.br).
- The analysis for an exchange may also take up to 5 business days after the product arrives at our Distribution Center.
- Products for exchange must have original tags and seals intact, without damage, signs of use, washing, or modification.
- Statera Labs covers the shipping cost for the first exchange or return, providing a smooth and worry-free experience for you.
- We do not perform a second exchange. Products that have already been exchanged can only be exchanged a second time in cases provided for by current legislation.
In case of questions or suggestions, please contact us:
Phone:(22) 98819-7981
E-mail: sac@stateralabs.com.br
Address: Av. Tenente Coronel Adalberto Mendes 235, loja 37- CEP 27521-130, RESENDE - RJ
CNPJ: 46.528.354/0001-04
Corporate Name: Biocosméticos Alves
