General Personal Data Protection Law (LGPD) No. 13,709, OF AUGUST 14, 2018 (click here to read)


This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.stateralabs.com.br (the "Site").


PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as "Device Information".


We collect Device Information using the following technologies:
COOKIES
Below is a list of the cookies we use. We list them here so that you can choose whether or not to opt out of cookies.


•_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc.)
•_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider's internal stats tracker to record the number of visits
•_shopify_uniq, no data held, expires at midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
•cart, unique token, persistent for 2 weeks, Stores information about the items in your cart.
•_secure_session_id, unique token, sessional
•storefront_digest, unique token, indefinite, If the shop has a password, this is used to determine if the current visitor has access.
•“Log files” track actions occurring on the Site and collect data, including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
•“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


HOW DO WE USE YOUR PERSONAL INFORMATION?
Generally, we use the Order Information that we collect to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
communicate with you; screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here. We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.


BEHAVIORAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page here.
You can opt out of targeted advertising by using the links below:
[[INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED.
COMMON LINKS:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]]


Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.


DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, please note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site) or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.


DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
[[INCLUDE AGE RESTRICTION IF NECESSARY]]
MINORS
The Site is not intended for individuals under the age of [[INSERT AGE]].


CHANGES
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.


CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at sac@stateralabs.com.br or by mail using the details provided below:
AV CORONEL PROFESSOR ANTONIO ESTEVES, Resende, RJ, 27523000, Brazil

Powered by Shopify
www.shopify.com.br

The Statera Labs exchange policy is very simple, flexible, and in accordance with the Consumer Defense Code. We accept returns for any reason within seven (07) calendar days after receipt of your order, and exchanges within 30 days. Additionally, the shipping cost for the first exchange or return of merchandise is on us.


Return Due to Product Defect:

  • For cases of defects, you have up to 30 calendar days after receipt to request a return. Access My Orders, locate the desired order, and click on Request Return. We will send a shipping code to facilitate the process.
  • The merchandise must be returned in its original packaging, in perfect condition, accompanied by the original receipt, the original copy of the invoice or DANFE, with the justification for the return on the back.
  • Returned products must have original tags and seals intact, without damage, signs of use, washing, or modification.
  • After a quality analysis, which may take up to 5 business days, you will be notified about the refund process.

Product Exchange:

  • For exchanges, the request must be made within 7 calendar days after receipt of the order. Please contact us via email (contato@stateralabs.com.br).
  • The analysis for an exchange may also take up to 5 business days after the product arrives at our Distribution Center.
  • Products for exchange must have original tags and seals intact, without damage, signs of use, washing, or modification.
  • Statera Labs covers the shipping cost for the first exchange or return, providing a smooth and worry-free experience for you. 
  • We do not perform a second exchange. Products that have already been exchanged may only be exchanged a second time in cases provided for by current legislation.

We thank you for choosing our products and we are here to ensure that your experience is always the best possible.

In case of questions or suggestions regarding our payment methods, please contact us:

Phone:(22) 99803-0620

E-mail: sac@stateralabs.com.br

Address: AV CORONEL PROFESSOR ANTONIO ESTEVES, 2205 - CEP 27.523-000, RESENDE - RJ

Statera Labs Team

LEGAL NAME

CNPJ: 46.528.354/0001-04

TERMS OF USE – STATERA PRODUCTS

1. Purpose of Use

Statera cosmetics are intended exclusively for external use, with the goal of enhancing skin beauty and promoting well-being through formulas developed for daily care.

2. Directions for Use

Apply according to the instructions on the packaging. Avoid contact with eyes. In case of accidental contact, rinse thoroughly with water. If any adverse reaction occurs, discontinue use and seek medical advice.

3. Precautions
• Keep out of reach of children.

• Do not apply to irritated or damaged skin.

• In case of signs of irritation, discontinue use immediately and seek medical advice.

• Store in a dry, cool place away from direct light.

• Product is not edible.

4. Testing and Safety

All products are developed and registered in accordance with current ANVISA regulations. Even so, individual reactions may occur. It is recommended to perform a sensitivity test before continuous use.

5. Shelf Life and Storage

Use the product within the expiration date indicated on the packaging. To maintain its efficacy, store it according to the instructions.

6. Liability

Statera is not responsible for damages resulting from improper use or use other than that indicated in the directions for use. The efficacy and performance of the product are directly related to correct storage and application.

7. Additional Information

In case of questions regarding application or compatibility with your skin type, please contact Statera Customer Service (sac@stateralabs.com.br) or reach out through our official channels.

GENERAL TERMS

We use the Frenet, Correios, and Total Express systems to process approved orders. The delivery time varies according to your region; however, up to two (2) business days are added for the processing time of your order.

Should you encounter any issues with your shipment, do not hesitate to contact us via sac@stateralabs.com.br or the form available on the website.